Finding your way around
You can print out our floor plans before your visit or pick up a map at the Museum for £1. A large-print version is available.

If you have any questions, there are information desks with friendly staff around the Museum. For more information you can also buy a souvenir guide.

Toilets can be found throughout the Museum. They are clearly signposted and marked on our maps.

You can leave coats and luggage in our cloakrooms. These are located in Hintze Hall (formerly the Central Hall) (next to the café) and by the Exhibition Road entrance. Left luggage is charged according to weight. Members and children aged 3 and under can leave items for free (including folded pushchairs).
Cloakroom prices: umbrellas £1, coats £1.50, bags 0-4kg £1.50, bags 4-9kg £3 and bags 9kg+ £6. 

Cash machines
There are no cash machines in the Museum. The nearest cash machine is located at South Kensington tube station.

Telephones can be found by the Cromwell Road entrance, in the Hinrze Hall toilet lobby and by the Exhibition Road entrance.

Meeting point
The meeting point is in Hintze Hall, under the tail of Dippy, our Diplodocus skeleton.

Avoiding busy times
You can avoid busy times by visiting on weekdays outside school holidays. Mornings are generally less busy at all times of year and the Exhibition Road entrance is the quietest.

You can take photographs and record videos for personal use in the Museum unless otherwise stated, but the use of tripods is not permitted.

First aid
If you require first aid, please go to the nearest information desk or find the nearest member of staff. Look for the purple uniform and name badge.

Emergency evacuation
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.

If you’d like to share your thoughts and comments about your trip to the Museum, please fill in an online feedback form.

Your security
For the safety and security of our visitors, staff and exhibits, most areas of the Museum are protected by CCTV. Visitors are reminded not to leave personal belongings unattended at any time. Bag searches may be in operation. The Museum reserves the right to refuse admission.

Lost property
To enquire about lost property call us on +44 (0)20 7942 5660 and leave a message or email us.

Please make sure your message or email includes:

  • your name
  • your telephone number
  • a brief description of the item
  • the date you lost the item.

Once identified, lost property items will be returned to their owners. Please note we keep items for 28 days.