All floors of the Blue, Green and Red Zones and the Darwin Centre are accessible by lift. There is currently no step-free access to Earth Lab, but you can find extensive information on rock, mineral and fossil identification on the Earth Lab datasite.
Guide dogs and pets
We welcome guide dogs. There are grass areas for them outside and water is available on request.
You can leave your guide dogs with the attendants at either of our cloakrooms. These can be found just inside the Exhibition Road entrance and behind Hintze Hall (formerly the Central Hall) by the main toilets. For more information please call +44 (0)207 942 5000.
Apart from guide dogs and assistance animals, pets and animals are not permitted in the Museum or external garden areas.
For a large-print map of the Museum, please ask at any information desk.
We have an inclusive admission policy ensuring all visitors are treated equally and with dignity. Disabled visitors are entitled to a concessionary ticket* for paying exhibitions and they can be accompanied by up to two helpers free of charge.
*Concessionary tickets are also available to children, adults over 60, students and the unemployed (proof may be required).
Wheelchairs are available on loan from the cloakrooms. These can be found just inside the Exhibition Road entrance and behind Hintze Hall (formerly the Central Hall) by the main toilets. There is no charge for this service.
If you have particular needs in the event of an emergency evacuation, please let us know when you arrive. Throughout the Museum there are safe refuge areas linked via intercom to the control room.