21A5 Contact us | Natural History Museum

Contact us

  • The Natural History Museum
    Cromwell Road
    London SW7 5BD

  • Open daily 10:00-17:50
    Last entry 17:30
    Closed 24-26 December

  • Admission is free.
    There is a charge for some temporary exhibitions.
    All exhibitions are free for Museum Members.

How to contact us

General enquiries

Switchboard: +44 (0)20 7942 5000 (9.00-17.50 daily)

Customer service, feedback and complaints: +44 (0)20 7942 5511 (Monday to Friday from 10.00-18.00). 

Email us.

To get in touch with the Museum at Tring, see the Tring contact page.

Leave feedback about our new website.

Ticket and product enquiries

Gifts, books and other retail products: +44 (0)20 7942 5494
Tickets and group bookings: +44 (0)20 7942 5725

Lost property

If you lose something at the Museum call us on +44 (0)20 7942 5660. Leave a message with your name, contact details, a description of the item and the date of your visit. We keep lost items for 28 days.

Commercial enquiries

Venue hire: +44 (0)20 7942 5434
Filming: +44 (0)20 7942 5273
Publishing: +44 (0)20 7942 5071
Licensing (retail): +44 (0)20 7942 5652
Picture library and photography: +44 (0)20 7942 5376 or 6547

Other useful contacts

Membership: +44 (0)20 7942 5000
Voluntee 1A4A ring and work experience: +44 (0)20 7942 6048
Press office: +44 (0)20 7942 5654 

Scientific enquiries

Scientific staff directory
Online identification forums
Science consulting

Library and Archives enquiries

Library and Archives: +44 (0)20 7942 5460

School bookings and enquiries

Book a school visit: +44 (0)20 7942 5555

Corporate enquiries

Museum governance  

Freedom of information enquiries

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